Return and Refund Policy

Cancellations and Refunds
- Treatments/services are not transferable to other individuals
- We require at least 48 hours’ notice to be given for any appointment cancellation
- If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to retain your deposit
- In the case of pre-paid treatments, the full cost of treatment will be forfeited
- Refunds will be provided where required under the Australian Consumer Law
Prepaid Treatments
- If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals, treatment areas or clinics.
- Pre-pays have a 12 month expiry date (less than 10 treatments) or an 24 month expiry date (10 or more treatments).
- 48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited.
- You agree to these terms by purchasing pre-paid treatments.